Our 3D printed items are made-to-order and will ship within 7-10 days of your payment clearing. If you have a need for a rush order, please let us know by email.
Privacy of Information
- We do not store any payment information. All payment details are processed by a third party.
- Our SSL secure servers only store the Customer Name, Email, Billing and Shipping address for each transaction.
- We do not use this information for any other purpose than the processing of your transaction. Your email is not automatically added to any lists or newsletters. We are a small business and respect your information.
- We only process returns within 14 days of the delivery date, and only from the original purchaser, using the original payment method. Please contact us prior to sending your item back so we may create a support ticket for the transaction.
- Items lost in the mail will be replaced for free.
- For items damaged in the mail, we will gladly replace the damaged portion of the product, when we are notified with photo documentation within 3 days of delivery.
- At this time nextlevelpottery.com is not offering exchanges of one product for another.
- Customer agrees to cover the cost of shipping the returned product back.
- In the event that you are not satisfied with the product within 14 days of receiving it, you may return it to us for a full refund (minus original shipping charges) at:
345 Oakwood Ln.
Perry MI 48872